At Mobiliya Furniture Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, physical stores, or other communication channels. By engaging with our services, you agree to the terms of this policy.
Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, and mailing address.
Purchase Information: Transaction details, order history, payment details (processed securely by third-party services).
Communication Preferences: Information about your preferences for receiving communications from us.
Usage Information: Data collected through cookies or other tracking technologies, including your IP address, browser type, pages visited, and the duration of your visit to our website.
Customer Feedback: Information you provide when communicating with us or providing feedback about our products and services.
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process and complete your purchase orders, including delivery and after-sales services.
Customer Service: To respond to your inquiries, provide support, and improve your customer experience.
Marketing and Promotions: To send you promotional materials, special offers, and information about our products or services (with your consent).
Improving Our Services: To analyze trends, monitor traffic, and optimize your experience on our website.
Legal Compliance: To comply with legal obligations or enforce our terms and conditions.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party partners who assist us in delivering our services, such as payment processors, delivery companies, and IT service providers. These partners are required to keep your information confidential.
Legal Requirements: We may disclose your personal information if required by law or in response to legal requests, such as court orders or government inquiries.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We use secure technologies, including encryption, to ensure the safety of your data. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely dispose of it.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal data, subject to legal and contractual obligations.
Withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at 📞0702233343
info@mobiliyafurniture.co.ke
This policy ensures that Mobiliya Furniture Ltd upholds transparency and trust with its clients.