We get a lot of inquiries from our potential and existing customers. We therefore compiled a list of the frequently asked questions and the responses to help you have a better experience buying from Mobiliya Furniture Ltd

1. Is it safe to shop on the Mobiliya Furniture Ltd Website?

   Yes, our online payment process is very secure since all information is highly encrypted, and we guarantee security on both your purchases and of your data.

2. How to shop on Mobiliya Furniture Ltd website
   1. Click on ‘add to cart’ to add the product of your choice to your cart
   2. Click on ‘cart’ at the top right corner
   3. Register/Login into your account by entering your email and password
   4. Enter your billing information
   5. Choose your preferred payment option
   6. Click on ‘Confirm order’ to proceed to the payment portal and complete your order
3. What products does Mobiliya Furniture offer?
   Mobiliya Furniture offers a wide range of office furniture, including desks, chairs, workstations, conference tables, storage solutions, and custom furniture designed to suit your specific needs.
4. Can I customize my furniture order?
   Yes, we offer custom furniture solutions tailored to your specifications. You can choose materials, colors, and designs to match your preferences or office requirements.
5. Do you offer delivery services?
   Yes, we provide delivery services for all our furniture. We offer free deliver for items above Ksh. 100,000/- and above. Delivery times and charges may vary depending on your location and the size of your order.
6. How long does it take to receive my order?
   Delivery timelines vary depending on whether the item is in stock or custom-made. In-stock items typically take 1-2 days to deliver while custom orders may take 2-6 weeks to complete.
7. Do you offer assembly services?
   Yes, we offer assembly services for all our furniture products to ensure they are properly set up in your office or space.
8. Do you offer warranties on your products?
   Yes, all Mobiliya Furniture products come with a warranty. The warranty duration varies depending on the product. Please refer to the specific product page for more details.
9. Where are you located?
   You can visit our showroom located at Nextgen Mall, along Mombasa Road on Mezzanine Floor, Store 28B to view our furniture collection and speak with our team for assistance.
10. What payment methods do you accept?
    We accept various payment methods, including cash, credit/debit cards, and mobile payments. Our website supports MPESA for mobile money transactions, Visa, Mastercard and American Express for card payments. Contact us for details about other payment methods.
11. Do you offer discounts for bulk purchases or corporate clients?
    Yes, we offer special pricing for bulk purchases and corporate clients. Please contact us to discuss your specific requirements and get a customized quote.
12. What do I do if I have a Complaint?
    Our team is passionate about providing the best customer service and we would like to give the best experience possible as well as receive high quality items and in proper condition.

Whichever assistance you might need, we will be glad to help. Contact us via email, Live Chat (on the bottom right) or call our customer care. You can reach our customer service team by phone at 0702233343 or by email at info@mobiliyafurniture.co.ke.