At Mobiliya Furniture Ltd, we strive to provide high-quality office and custom furniture that meets your expectations. However, if you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund and Return Policy below:
- Eligibility for Returns
- Items must be returned within 3 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Custom-made or personalized furniture is not eligible for returns unless they arrive damaged or defective.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
- Non-Returnable Items
- Gift cards
- Clearance or sale items
- Any item not in its original condition or that is damaged due to misuse or improper assembly by the customer.
- Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 12 hours of receiving the item. We will arrange for an inspection and offer a replacement, repair, or refund based on the assessment.
- Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Shipping costs are non-refundable unless the return is due to a damaged or defective item.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at info@mobiliyafurniture.co.ke or 0702233343.
- Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item unless it is due to a defect or damage upon arrival.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we arranged the shipping.
- How to Return an Item
To initiate a return, please contact us Via email on info@mobiliyafurniture.co.ke or call us on 0702233343 with your order number, details about the product, and reason for the return. We will provide you with instructions on how and where to send your return.
- Clearance Sale Items
Items marked as “Clearance Sale” are not eligible for returns.
- Changes to This Policy
Mobiliya Furniture Ltd reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the date of the update will be indicated.
If you have any questions or need further assistance, feel free to contact our customer service team.
We aim to ensure that every experience with Mobiliya Furniture Ltd is positive. Thank you for your trust in us!
